Ever wondered “what does property turned off mean on Airbnb?” This short article delivers exactly what you need to know.
As an Airbnb guest, understanding how to navigate the Airbnb platform is super helpful for a stress-free stay.
Let’s get right to it.
What Does Property Turned Off Mean on Airbnb? The Bottom Line
“Property Turned Off” on Airbnb means that a property has either been suspended or unlisted.
Suspended properties are ones that don’t meet Airbnb guidelines. Airbnb hosts might wrack up slow response times, too many low ratings, or a slew of cancelations and then get suspended. If an Airbnb rental is suspended, it can’t accept new bookings, and it won’t show up in the search results bar.
Unlisted properties are ones that an Airbnb host has hidden. Hosts can set their short-term rentals to Snooze under their control settings. Usually hosts do this if they don’t want new booking requests. But, they honor their current guest bookings.
When you see an Airbnb listing turned off, you won’t be able to book that property.
Also, your search input (what you put into the Airbnb search bar), won’t show any unlisted properties.
So, if you are currently booked at a property (either an instant booking or a typical booking) and that location is now showing “Property Turned Off”, there are a few solutions.
Keep reading for help on what to do if your booked property is turned off.
What to do if Your Booking Says Property Turned Off
If your Airbnb booking says “property turned off” don’t panic.
Sometimes, Airbnb hosts will set their property to Snooze. They still honor current bookings, but they’re not accepting new ones.
So, you can still message your host, even when a property is turned off. Reach out to your host and ask them about the property being turned off. They can confirm they will honor your booking.
What if you suspect the property is suspended?
It’s rare, but rental properties can get suspended even after you book them.
If this happens to you, the first thing to do is contact Airbnb Support. An Airbnb support member will review the listing and help you determine how to proceed.
A quick phone call to Airbnb can save you stress and time. You can find contact information and a support phone number in the Airbnb Resource Center > Help Center (at the bottom of the page) > Contact Us.
Airbnb can contact the host for you, and possibly issue a refund depending on the issues with your vacation rental.
The bottom line is, a listing being turned off doesn’t mean your stay is canceled.
What if You Don’t Get a Response From Your Airbnb Host
If there’s no response from your host and the property is turned off, talk to Airbnb about your concerns.
You’re not stuck navigating the issue alone. Use Airbnb’s support center to help you decide how to move forward.
Why do Properties Get Turned Off on Airbnb?
Why Would Airbnb Suspend a Listing?
Airbnb account listings get suspended for different reasons.
Bad Guest Reviews: Enough bad guest reviews can get a property suspended. Its a good idea to check guest reviews before booking a property. Consistent, positive reviews are a strong indication a property is in good standing with Airbnb. Just keep in mind that a new listing might not have reviews yet.
Breaking Airbnb Policies: Not meeting Airbnb policies for short-term rental property requirements. Airbnb property owners are required to meet several policies. If this lapses, you might see the property turned off.
Quality Standards: Listings undergo random reviews for quality. If a listing doesn’t meet quality standards, it can be suspended temporarily.
Listing Description: An inaccurate listing description can cause a property to be suspended. For example, if an address is wrong, a property might face suspension.
Slow Response Time or Low Booking Rate: Being too slow to respond, or turning down a certain number of bookings might lead to property suspension.
Additionally, Airbnbs have to follow local laws including getting permits and paying taxes.
You can view Airbnb’s cancellation policy for hosts here to understand the fees that apply when hosts cancel.
Should you Reach out to Your Airbnb Host
Reaching out to your rental hosts before going to the property is a great way to verify everything is set for your arrival.
The listing description will have a lot of the general information you’ll need for your stay, but you can ask additional questions if you have concerns.
You can reach out to your post on the Airbnb app or desktop website. If you want help writing a message to host you can use this article and template.
Should You Keep Your Airbnb Booking
This is up to you. Reach out to your host, reach out to Airbnb Support, and make sure you feel good about your booking. After all, it can feel stressful wondering if your accommodations are booked going into a trip.
And remember, whether you’ve booked a private room or an entire place, the same general Airbnb guidelines apply.
Final Thoughts: What Does Property Turned Off Mean on Airbnb? [For Guests]
Airbnb guests aren’t on their own if their booked property is turned off.
Make sure you take action quickly, and get the answers needed to feel at ease about your visit.
Curious about other Airbnb guest tips? Visit my Airbnb section for helpful tips and cool Airbnb getaways.
